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Return Policy

We try to give all customer a happy shopping experience, therefore we offer a seven days change mind service, which means that if you do not like the item you purchased, we could refund for you without any question in seven calendar days from the approved date. We will not accept the return of products without approval from our Customer Service Team.

To return an item to us for your money back:

        • Send an email to moneyback@bigbangsale.com.au stating your order number and the item/s you wish to return
        • Our Customer Service Team will then process your case, and reply your email in 2 days and advise our return address.
        • The item/s must be packed in the original, unmarked packaging including any accessories, swing tags, labels, manuals, documentation and registration that was delivered with product.
        • The item/s are NOT, used, worn or damaged, and item/s are in 100% re-saleable condition when we receive them back.
        • Please ensure the item and packaging is received back by us in original and re-saleable condition. Otherwise, we will not be able to fully refund to you if we find that the goods are not in such a condition; however, a partial refund may be made at our discretion.
        • Our Seven Days Money Back Policy applies in relation to every product we sell except, for hygiene reasons, earrings, undergarments, swimwear, fragrances, cosmetics, skin care & hair care, selected pet products and vitamins.
        • Any refund of the purchase price of the returned product will exclude delivery charges. If you received free delivery then we reserve the right to deduct the cost of delivery from your refund amount
        • Note for hygiene reasons earrings, undergarments, swimwear, fragrances, cosmetics, skin care & hair care, selected pet products and vitamins may not be returned under this policy